Guaranteed Response within 24 Hours

We value your satisfaction and trust. If you encounter any issues with your product or require warranty service, please reach out to us through the following methods:

• Online Submission: Complete our online warranty claim form, providing essential product information and a detailed description of the issue.

• Email: Send an email to our customer service at service@videma.net, including product photos and order number.

We pledge to respond to your warranty claim within 24 hours and to process your request as quickly as possible. Our goal is to ensure that your concerns are addressed promptly and to your satisfaction.

We will use the transparent after-sales plan to publicly display all after-sales issues, and you can see the results of our handling of all after-sales issues.